Shipping policy

Shipping Policy

Last updated: July 11, 2026

Thank you for shopping with Evercarved Inc.

We create embroidered relationship apparel and meaningful products designed to be worn, gifted, and carried with care. This Shipping Policy explains where we ship, how long orders may take to process, how shipping rates are calculated, and what to do if there is an issue with your delivery.

Please review this policy before placing your order.

1. Where We Ship

We ship orders worldwide to countries and regions supported at checkout.

Available shipping destinations may depend on carrier availability, delivery restrictions, customs requirements, legal restrictions, service disruptions, or other factors outside our control.

If your country or region does not appear at checkout, we may not currently be able to ship there.

For group, gifting, wholesale, collaboration, or business orders, international shipping options may be reviewed separately based on order size, destination, timeline, customs requirements, and carrier availability.

2. Order Processing Time

Most orders are processed within 3 to 5 business days after your order is confirmed.

Processing time includes order review, preparation, quality check, packaging, and handoff to the shipping carrier.

During collection launches, high-volume periods, holidays, limited releases, made-to-order production, or embroidered product runs, processing may take longer.

Business days do not include weekends or statutory holidays.

3. Made-to-Order, Limited Release, or Custom Products

Some products may require additional production time before shipping, especially if they are embroidered, made-to-order, personalized, limited release, or part of a special collection.

If a product has a longer processing or production timeline, we will do our best to state that on the product page, at checkout, or in order-related communications.

Please read product descriptions carefully before placing your order.

4. Shipping Rates

Shipping rates are calculated at checkout based on factors such as:

Delivery destination
Package size and weight
Shipping method selected
Carrier rates
International shipping requirements
Any available shipping promotions

The shipping rate shown at checkout is the shipping rate you pay unless otherwise stated.

Free shipping offers, if available, will be clearly communicated at the time of the offer and may be subject to conditions such as minimum order value, destination, product type, shipping method, or promotion period.

5. Estimated Delivery Timeframes

Once your order has shipped, estimated delivery time depends on the destination country, carrier, shipping method, customs processing, and local delivery conditions.

Estimated delivery timeframes are generally:

Canada: 5 to 10 business days after shipping
United States: 7 to 14 business days after shipping
International: 10 to 30 business days after shipping

Remote, rural, northern, island, or hard-to-reach addresses may require additional delivery time.

Delivery timelines are estimates only and are not guaranteed unless expressly stated in writing.

Carrier delays, weather, holidays, customs processing, labour disruptions, high-volume shipping periods, incorrect addresses, and other events outside our control may affect delivery.

6. Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, where tracking is available.

Please allow time for the carrier to scan and update tracking information after the shipping label is created.

For international orders, tracking updates may be delayed when the package is moving between countries, clearing customs, or transferring to a local delivery partner.

If your tracking information has not updated for several business days, contact us and we will do our best to help you review the shipment.

7. Customs, Duties, Taxes, and Import Fees

International orders may be subject to duties, taxes, customs fees, brokerage fees, import charges, or local fees charged by the destination country or delivery provider.

These charges are not included in our product prices or shipping rates unless clearly stated at checkout.

Customers are responsible for any customs duties, taxes, import fees, brokerage fees, or local charges required by their country.

We are not responsible for delays caused by customs processing, unpaid duties or taxes, import restrictions, customs inspections, or destination-country requirements.

When goods are shipped internationally, customs documentation may be required, including item descriptions, quantities, values, sender details, and recipient details. Canada Post’s customs guidance reflects these requirements for packages sent outside Canada, and CBSA guidance shows that imported goods may be subject to duties and taxes depending on the destination rules and value of the shipment.

8. Refused or Unclaimed International Packages

If an international package is refused, unclaimed, or returned because duties, taxes, customs fees, or import charges were not paid, we may deduct any return shipping fees, carrier charges, customs charges, or handling costs from any eligible refund or store credit.

Original shipping fees are non-refundable unless the return is due to our error or required by applicable law.

If a returned package can be reshipped, additional shipping fees may apply.

9. Incorrect or Incomplete Shipping Address

Please review your shipping address carefully before completing your order.

Customers are responsible for providing a complete and accurate shipping address, including apartment number, unit number, postal code, province/state, region, and country.

We are not responsible for delays, returned packages, lost packages, or additional shipping costs caused by an incorrect or incomplete address provided at checkout.

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, unpaid customs charges, or an unclaimed package, we may contact you to arrange reshipment. Additional shipping fees may apply.

We cannot guarantee that an address can be changed after an order has been placed, especially once it has entered fulfillment or been handed to the carrier.

10. Lost, Stolen, or Undelivered Packages

If your package is marked as delivered but you have not received it, please contact us within 7 days of the delivery scan.

Before contacting us, we recommend checking:

Around your mailbox, porch, lobby, parcel locker, front desk, or building mailroom
With household members, neighbours, building management, or concierge
The shipping address entered at checkout
Any delivery notice or carrier update

We will do our best to help review the shipment and work with the carrier where possible.

We are not responsible for packages stolen after confirmed delivery.

If a package is confirmed lost in transit by the carrier, we will review the issue and determine the appropriate next step, which may include replacement, store credit, refund, or another resolution depending on the circumstances.

11. Damaged Packages

If your package arrives visibly damaged, please contact us within 7 days of delivery.

Include:

Your order number
Photos of the damaged packaging
Photos of the item
A brief description of the issue

Please keep the packaging until the issue has been reviewed, as the carrier may require it for investigation.

If the item itself is damaged, defective, or incorrect, please refer to our Return & Refund Policy.

12. Group, Gifting, Wholesale, or Business Orders

Group, gifting, wholesale, collaboration, or business orders may have separate production and shipping timelines.

Shipping details for these orders may depend on:

Order quantity
Product type
Garment availability
Embroidery or customization requirements
Destination country
Customs documentation
Carrier availability
Required delivery date
Whether the order ships in one package or multiple packages

Where applicable, shipping timelines, rates, and delivery expectations will be confirmed through a quote, invoice, written agreement, or order communication.

Large orders may ship in multiple packages, and each package may receive its own tracking number.

13. Delivery Restrictions

We reserve the right to cancel or refuse shipment to any destination where delivery is unavailable, restricted, unsafe, prohibited, or commercially unreasonable.

This may include destinations affected by carrier restrictions, sanctions, customs limitations, service disruptions, political instability, natural disasters, or legal requirements.

If we cancel an order because we cannot ship to the destination provided, we will notify you and issue a refund for the affected order.