Privacy policy

Privacy Policy

Last updated: July 9, 2026

This Privacy Policy explains how Evercarved Inc. collects, uses, discloses, stores, and protects personal information when you visit our website, make a purchase, contact us, join our email list, submit an inquiry, or otherwise interact with our business.

Evercarved Inc. is an Alberta-based business operating through www.evercarved.com. We create embroidered relationship apparel and meaningful products inspired by love, family, friendship, faith, heartbreak, healing, and the relationships people carry.

By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect personal information only as needed to operate our business, provide our products and services, communicate with you, and improve your experience.

Information you provide when placing an order

When you place an order, we may collect:

Your name
Billing and shipping address
Email address
Phone number, if provided
Order details and purchase history
Product selections, sizes, colours, and quantities
Any custom text, notes, or personalization details you choose to submit
Payment information, which is processed securely by our payment providers. We do not store full credit card details.

Information you provide when contacting us

When you contact us through our website, email, social media, or customer service channels, we may collect:

Your name
Email address
Phone number, if provided
Order number, if applicable
The contents of your message
Any information you choose to include in your inquiry

Information you provide for gifting, group, or business inquiries

If you submit a gifting, group order, wholesale, collaboration, or corporate inquiry, we may collect:

Your name
Email address
Phone number, if provided
Company or organization name, if applicable
Job title, if applicable
Order quantity, delivery timeline, and gifting occasion
Product preferences
Any additional details you choose to provide

This information is used to respond to your inquiry, prepare quotes, discuss product options, and fulfill related orders. We do not add business inquiry contacts to our consumer marketing email list without consent.

Information collected automatically

When you visit our website, certain information may be collected automatically through Shopify, cookies, analytics tools, and similar technologies, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on the website
Referring website or source
General location information
Shopping cart activity
Website interactions and preferences

This information helps us operate the website, understand visitor behaviour, prevent fraud, improve site performance, and provide a better customer experience.

2. How We Use Your Information

We may use the personal information we collect to:

Process, fulfill, and ship your orders
Send order confirmations, shipping updates, and customer service messages
Respond to questions, requests, and inquiries
Prepare quotes for gifting, group, wholesale, or business orders
Manage returns, exchanges, or order-related issues
Personalize and improve your shopping experience
Maintain website functionality and security
Prevent fraud, unauthorized transactions, and misuse of our website
Send marketing emails, brand updates, product news, and community content, where you have consented to receive them
Understand customer interest in our products and content
Improve our website, product offering, and customer experience
Comply with legal, tax, accounting, and regulatory obligations

We do not sell your personal information.

3. Consent

We collect, use, and disclose personal information with your consent, except where permitted or required by law.

Your consent may be provided when you:

Place an order
Create an account
Submit a contact form or inquiry
Join our email list
Provide information for a custom, group, or gifting order
Continue using our website after being informed about cookies or tracking technologies

You may withdraw your consent at any time, subject to legal or contractual limitations. For example, we may need to retain certain order information for tax, fraud prevention, accounting, or legal purposes.

4. Email Communications

If you subscribe to our email list, we may send you emails about product updates, brand news, relationship apparel content, early access opportunities, promotions, and other updates from Evercarved Inc..

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

If you contact us about an order or inquiry, we may still send you transactional or service-related messages, even if you have unsubscribed from marketing emails. These may include order confirmations, shipping updates, customer support responses, return updates, and other messages necessary to complete your request or purchase.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality, improve performance, remember preferences, understand visitor behaviour, and support marketing or analytics where enabled.

Cookies may be used to:

Keep items in your cart
Remember your preferences
Help our website function properly
Understand how visitors use our website
Measure the performance of content, ads, or marketing campaigns
Help prevent fraud and improve security

You can control or disable cookies through your browser settings. Some parts of our website may not function properly if cookies are disabled.

Depending on your location and the tools enabled on our website, you may also be presented with cookie preference options.

6. How We Share Personal Information

We only share personal information when needed to operate our business, provide our services, comply with the law, or protect our rights.

We may share information with:

Ecommerce platform providers, including Shopify
Payment processors
Shipping carriers and delivery partners
Fulfillment, embroidery, or production partners
Email marketing platforms
Website hosting, analytics, and performance tools
Customer support tools
Fraud prevention and security providers
Professional advisors, including accountants, legal advisors, and tax professionals
Government, regulatory, or law enforcement authorities where required by law

These service providers are only given the information needed to perform their services. We do not authorize them to use your personal information for their own unrelated purposes.

7. Payments

Payments made through our website are processed securely by third-party payment providers.

We do not store full credit card numbers or complete payment card details on our own systems. Payment providers may collect and process payment information according to their own privacy and security practices.

8. Personalized or Custom Order Information

Some products, inquiries, or future offerings may allow you to submit custom wording, names, relationship details, gift notes, or other personalization information.

Please only provide information you are comfortable sharing for the purpose of creating or fulfilling your order. Do not submit sensitive personal information unless it is necessary for your request.

We use custom order details only to prepare, produce, fulfill, and support the related order or inquiry.

9. International Processing and Storage

Some of our service providers may store or process personal information outside Alberta or Canada, including in the United States or other jurisdictions.

When personal information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed, including lawful access by courts, law enforcement, or government authorities in that jurisdiction.

We take reasonable steps to work with service providers that use appropriate safeguards to protect personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Fulfill orders
Provide customer support
Maintain business records
Comply with tax, accounting, and legal obligations
Resolve disputes
Prevent fraud or misuse
Enforce our policies and agreements

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to legal and operational requirements.

11. How We Protect Personal Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online service, or method of electronic transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for certain uses of your information
Unsubscribe from marketing communications
Request deletion of personal information, subject to legal retention requirements
Ask questions about how your personal information is collected, used, disclosed, or stored

To make a privacy request, contact us using the contact information below. We may need to verify your identity before responding.

13. Children’s Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete the information, where required.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, or services, including social media platforms.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, service providers, or privacy practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Your continued use of our website after any changes means you accept the updated Privacy Policy.