Refund policy

Last updated: July 9, 2026

Thank you for shopping with Evercarved Inc.

We create embroidered relationship apparel and meaningful products designed to be worn, gifted, and carried with care. Because many of our pieces may be limited release, made-to-order, embroidered, or personalized, please review this policy carefully before placing your order.

This Return & Refund Policy explains when returns, exchanges, replacements, store credit, or refunds may be available.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. Change of Mind

We do not offer refunds for change of mind, buyer’s remorse, preference changes, or ordering the wrong item, size, colour, or style.

Please review the product description, size guide, colour details, embroidery placement, and order information carefully before completing your purchase.

If you are unsure about sizing or product details, contact us before placing your order and we will do our best to help.

2. Standard Products

For standard, non-custom products, we may accept a size exchange or store credit request if all of the following conditions are met:

The request is submitted within 14 days of delivery
The item is unworn, unwashed, unused, and in original condition
Original tags and packaging are still attached where applicable
The item is not marked as final sale
The requested size or exchange item is available

If the requested exchange item is unavailable, we may offer store credit instead.

Shipping fees are non-refundable unless the return is due to our error or a confirmed defective item.

Customers are responsible for return shipping costs for size exchanges unless otherwise stated.

3. Final Sale Items

The following items are final sale and are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect:

Custom or personalized products
Made-to-order items
Limited release items marked as final sale
Clearance or discounted final sale items
Gift cards
Items that have been worn, washed, altered, damaged, or returned outside the approved request window

Final sale items will be clearly identified where applicable.

4. Custom or Personalized Products

Custom or personalized products are made specifically for your order and are final sale once production has started.

This may include items with custom wording, names, dates, relationship details, gift notes, logos, or other customer-submitted information.

Please check all spelling, punctuation, capitalization, names, dates, sizing, colours, and embroidery details before submitting your order or approval.

We are not responsible for customer-submitted errors that were entered or approved by the customer before production.

If a custom item arrives damaged, defective, or materially different from what was approved, contact us within 7 days of delivery so we can review the issue.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

Your order number
A clear description of the issue
Clear photos of the item, packaging, and defect or error

If the issue is confirmed, we may offer one of the following remedies depending on the situation:

Replacement
Exchange
Repair, where appropriate
Store credit
Refund to the original payment method

Confirmed defects may include embroidery errors, wrong item received, garment damage present at delivery, major production flaws, or significant issues that affect the use or appearance of the product.

The following are not usually considered defects:

Slight colour variation caused by screen display or production batches
Minor thread tone variation
Slight embroidery placement variation
Small measurement differences within normal apparel tolerance
Natural fabric texture, fleece variation, or garment finish differences
Damage caused by wear, washing, misuse, or failure to follow care instructions

6. Lost, Stolen, or Undelivered Packages

If your package is marked as delivered but you have not received it, contact us within 7 days of the delivery scan.

We will do our best to help you review the shipment and work with the carrier where possible.

We are not responsible for packages that are lost or delayed because of an incorrect or incomplete shipping address provided at checkout.

We are also not responsible for packages stolen after confirmed delivery. Please make sure your shipping address is safe, accurate, and accessible.

If a package is returned to us because of an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping fees may apply to resend the order.

7. Group, Gifting, Wholesale, or Business Orders

Group, gifting, wholesale, collaboration, or business orders may be subject to separate return and refund terms stated in the quote, invoice, or written agreement.

Unless otherwise stated in writing, these orders are final sale once production has started because they are prepared according to approved quantities, garment types, sizing, colours, designs, wording, or logo details.

If a group or business order arrives with confirmed production defects, we will work with you to replace the affected units where appropriate.

8. How to Start a Return, Exchange, or Issue Request

To request help with an order, email us at:

hello@evercarved.com

Please include:

Your full name
Order number
Email address used at checkout
Reason for the request
Clear photos, if the item is damaged, defective, or incorrect

We will review your request and respond within 2–3 business days.

Please do not send any item back without contacting us first. Items returned without approval may not be accepted.

9. Refund Processing

If a refund is approved, it will be issued to the original payment method used at checkout.

Refund processing times may vary depending on your bank, card issuer, payment provider, or ecommerce platform.

Original shipping fees, return shipping fees, duties, customs fees, and other third-party charges are non-refundable unless the refund is due to our error or required by applicable law.