Terms of service

Terms of Service

Last updated: July 9, 2026

Welcome to Evercarved Inc.

These Terms of Service govern your access to and use of www.evercarved.com, including any purchases, orders, inquiries, content, products, or services made available through our website.

By visiting our website, placing an order, submitting an inquiry, or otherwise interacting with Evercarved Inc., you agree to these Terms of Service. Please read them carefully before using our website or purchasing from us.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Evercarved Inc.

Evercarved Inc. is an Alberta-based business that creates embroidered relationship apparel and meaningful products inspired by love, friendship, family, faith, heartbreak, healing, loyalty, distance, and the relationships people carry.

Our website is operated through www.evercarved.com and may be hosted on ecommerce platforms and supported by third-party service providers, including payment processors, shipping carriers, fulfillment partners, and technology providers.

These Terms apply to all website visitors, customers, subscribers, and anyone who uses our website or purchases from us.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are at least the age of majority in your province, state, or country of residence; or
  • You have the consent of a parent or legal guardian to use this website or make a purchase; and
  • The information you provide to us is accurate, current, and complete.

We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably believe there has been fraud, misuse, abuse, inaccurate information, unauthorized activity, or a violation of these Terms.

3. Our Products

We sell embroidered apparel and related products, which may include crewnecks, sweatshirts, hoodies, hats, accessories, gifts, and other relationship-based products.

Our products are designed around simple, meaningful phrases connected to real relationship moments. Product availability, colours, sizes, garment types, embroidery colours, and designs may change from time to time.

We may offer products as:

  • Standard website products
  • Limited releases
  • Seasonal collections
  • Pre-orders
  • Made-to-order items
  • Custom or personalized products
  • Group, gifting, or business orders

Availability is not guaranteed until your order has been accepted and confirmed.

4. Product Descriptions, Photography, and Variations

We make reasonable efforts to display product information, colours, sizing, materials, embroidery placement, and product photography as accurately as possible.

However, you understand and agree that:

  • Colours may appear differently depending on your screen, device, lighting, or display settings.
  • Garment colour, fabric texture, thread tone, embroidery finish, and product measurements may vary slightly between batches.
  • Embroidery placement may vary slightly from piece to piece.
  • Product photography, mockups, and previews are representative of the final item and may not be exact.
  • Minor variations are normal characteristics of apparel, embroidery, production, and screen display, and do not automatically qualify as defects.

If you are unsure about a product, sizing, colour, or embroidery detail, please contact us before placing your order.

5. Pricing and Currency

All prices are listed in Canadian dollars (CAD) unless otherwise stated.

Prices may change at any time without notice. The price displayed at checkout at the time you place your order is the price that applies to your purchase.

Prices do not always include applicable taxes, shipping fees, duties, customs charges, or other fees unless clearly stated at checkout.

Customers are responsible for any applicable taxes, duties, import fees, customs charges, or local fees required by their province, state, country, or delivery location.

6. Orders and Payment

When you place an order, you agree that all information provided is accurate and that you are authorized to use the payment method provided.

Payment must be successfully processed before an order is confirmed, fulfilled, or shipped.

We reserve the right to cancel, refuse, limit, or modify an order for reasons including but not limited to:

  • Suspected fraud or unauthorized activity
  • Incorrect pricing or product information
  • Stock or inventory errors
  • Payment issues
  • Shipping restrictions
  • Incomplete or inaccurate customer information
  • Abuse of promotions, discounts, or website functionality
  • Product unavailability
  • Any other issue that reasonably prevents us from fulfilling the order

If we cancel an order after payment has been taken, we will issue a refund to the original payment method, unless otherwise required by law.

7. Order Confirmation

After you place an order, you may receive an order confirmation by email. This confirms that we have received your order request, but it does not guarantee final acceptance if there is a pricing error, inventory issue, payment problem, suspected fraud, or other fulfillment issue.

An order is considered accepted once it has been processed for fulfillment or shipped.

Please review your order confirmation carefully. If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered production, fulfillment, or shipping.

8. Shipping and Delivery

Shipping timelines are estimates only and are not guaranteed unless expressly stated in writing.

Delivery times may be affected by factors outside our control, including carrier delays, weather, customs processing, holidays, labour disruptions, incorrect addresses, high order volume, or other unexpected events.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, lost packages, returned packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier. However, we will do our best to support you if a shipping issue occurs.

Please refer to our Shipping Policy for more details.

9. Returns, Exchanges, and Final Sale Items

Returns and exchanges are governed by our Return Policy.

Some products may be final sale, including but not limited to:

  • Custom or personalized items
  • Made-to-order products
  • Limited release items
  • Clearance or discounted final sale items
  • Products marked as final sale at the time of purchase
  • Items that have been worn, washed, damaged, altered, or returned outside the approved return window

If you receive a defective, damaged, or incorrect item, please contact us within the timeframe stated in our Return Policy and include your order number and clear photos of the issue.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

10. Custom, Personalized, or Customer-Submitted Wording

From time to time, we may offer custom, personalized, or customer-submitted wording for embroidered products, gifts, group orders, or special requests.

By submitting custom wording, names, phrases, notes, relationship details, logos, or other content, you confirm that:

  • You have the right to submit and use the content.
  • The content does not infringe another person’s intellectual property, privacy, publicity, or other legal rights.
  • The content is not unlawful, abusive, hateful, threatening, defamatory, obscene, discriminatory, or otherwise inappropriate.
  • You are responsible for checking spelling, grammar, names, dates, punctuation, capitalization, and wording before approval or purchase.

We reserve the right to refuse, revise, or cancel any custom request that we believe is inappropriate, unlawful, harmful, offensive, infringing, or inconsistent with our brand standards.

Once a custom or personalized order has been approved, submitted, or moved into production, it may not be eligible for cancellation, return, exchange, or refund unless it arrives damaged, defective, or materially different from what was approved.

11. Group, Gifting, Wholesale, or Business Orders

We may offer group, gifting, wholesale, collaboration, or business orders by request.

These orders may be governed by a separate quote, invoice, written agreement, approval process, production timeline, payment schedule, or minimum order quantity.

Unless otherwise stated in writing:

  • Quotes are valid only for the period stated in the quote.
  • Production begins only after required information, approvals, and payments are received.
  • Timelines are estimates and may depend on garment availability, order quantity, design approvals, shipping, and production capacity.
  • Custom wording, logos, or special requests must be approved in writing before production.
  • Changes requested after approval may result in additional fees or delays.
  • Deposits, partial payments, or completed payments may be non-refundable once production has started.

If there is a conflict between these Terms and a signed written agreement or approved quote, the signed agreement or approved quote will apply to the extent of the conflict.

12. Promotions, Discounts, and Gift Cards

We may offer promotions, discount codes, early access offers, free shipping offers, or gift cards from time to time.

Promotions are subject to any terms stated at the time of the offer and may be changed, limited, suspended, or cancelled at our discretion, subject to applicable law.

Unless otherwise stated:

  • Discount codes cannot be combined.
  • Discount codes must be applied at checkout.
  • Discounts cannot be applied retroactively after an order is placed.
  • Promotions have no cash value.
  • Gift cards are not redeemable for cash except where required by law.

13. Intellectual Property

All content on our website and social media channels, including but not limited to our brand name, product names, phrases, embroidery designs, photography, videos, graphics, website copy, product descriptions, logos, layouts, and overall brand presentation, is owned by or licensed to Evercarved Inc.

You may not copy, reproduce, modify, distribute, sell, imitate, create derivative works from, or use our content for commercial purposes without our prior written permission.

This includes copying product phrases, embroidery layouts, product photography, website copy, brand concepts, campaign language, or design presentation for another business, product, or commercial use.

14. Customer Content, Reviews, and Social Media

If you tag us, mention us, submit a review, send us photos, provide testimonials, or otherwise share content with us, you grant Evercarved Inc. permission to view, respond to, and, where appropriate, share or repost that content for brand, marketing, customer service, or community purposes.

We will make reasonable efforts to credit public social media content where appropriate. If you want us to remove content we have reposted or shared, contact us and we will review your request.

You are responsible for ensuring that any content you submit or tag us in does not violate the rights of others.

15. Website Use

You agree not to use our website for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

You must not:

  • Interfere with the security or operation of the website
  • Attempt to gain unauthorized access to any system, account, or data
  • Use bots, scrapers, crawlers, or automated tools without permission
  • Copy or harvest website content for commercial use
  • Submit false, misleading, or harmful information
  • Upload malicious code, viruses, or harmful files
  • Use our website to violate any law or third-party rights
  • Abuse discounts, promotions, checkout processes, or return systems

We may restrict or terminate access to our website if we believe these Terms have been violated.

16. Third-Party Services and Links

Our website may use or link to third-party services, including ecommerce platforms, payment processors, shipping carriers, analytics tools, marketing tools, social media platforms, and external websites.

We are not responsible for third-party websites, platforms, policies, content, practices, delays, errors, outages, or security issues.

Your use of third-party services may be governed by their own terms and privacy policies.

17. Privacy

Your use of our website and any personal information you provide to us is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, store, and protect personal information.

18. No Guarantee of Results or Emotional Interpretation

Our products are designed to express meaningful relationship moments through apparel and embroidery. However, we do not guarantee that any product, phrase, message, or gift will be interpreted by another person in a specific way.

You are responsible for choosing products, wording, sizing, colours, and gifts that are appropriate for your intended use, recipient, occasion, or relationship context.

19. Disclaimer of Warranties

Our website and products are provided on an “as available” basis, subject to applicable law.

We do not guarantee that:

  • The website will always be uninterrupted, error-free, secure, or available.
  • Product information will always be free from typographical, pricing, or inventory errors.
  • Product colours will display exactly the same on every device.
  • Delivery will occur by a specific date unless expressly guaranteed in writing.
  • A product will meet expectations that were not stated or confirmed at the time of purchase.

Nothing in these Terms excludes or limits any warranty, condition, right, or remedy that cannot be excluded or limited under applicable law.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Evercarved Inc. and its owners, employees, contractors, partners, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, products, services, or inability to use them.

Where liability cannot be excluded, our liability will be limited, to the fullest extent permitted by law, to the amount paid for the product or service giving rise to the claim.

Nothing in these Terms limits liability where doing so would be prohibited by applicable law.

21. Indemnification

You agree to indemnify and hold harmless Evercarved Inc., its owners, employees, contractors, partners, suppliers, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising out of:

  • Your breach of these Terms
  • Your misuse of the website
  • Your violation of any law or third-party rights
  • Content, wording, logos, or materials you submit to us
  • Fraudulent, abusive, or unauthorized activity connected to your order or account

22. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, availability, colours, sizing, or other details.

We reserve the right to correct errors, update information, cancel orders, or modify content at any time, including after an order has been submitted, subject to applicable law.

If an order is cancelled after payment has been processed, we will issue a refund to the original payment method.

23. Changes to Products and Services

We may update, modify, suspend, or discontinue any product, collection, feature, service, content, or part of the website at any time without notice, subject to applicable law.

We are not liable to you or any third party for changes, suspensions, or discontinuation of products or services.

24. Governing Law

These Terms of Service are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these Terms, our website, or your purchase from us will be handled in accordance with applicable laws and the courts or dispute resolution processes available in Alberta, unless otherwise required by applicable consumer protection law.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, website, service providers, legal obligations, or operating practices.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after any changes are posted means you accept the updated Terms.

26. Contact Us

Questions about these Terms of Service can be sent to:

Evercarved Inc.
Email: [hello@evercarved.com]
Website: www.evercarved.com
Location: Alberta, Canada