Frequently Asked Questions
Find answers about our products, sizing, ordering, shipping, returns, customization, corporate orders, and more.
About Evercarved
What is Evercarved?
Evercarved is a relationship identity brand. We turn real relationship moments into simple, wearable identity products inspired by love, friendship, family, faith, healing, loyalty, heartbreak, distance, and the people who shape our lives.
Rather than creating generic apparel, we create products built around relationship experiences people recognize and connect with.
What makes your products different?
Our products begin with emotionally accurate relationship moments. Each phrase is created to reflect an experience people genuinely recognize — being loved properly, missing someone, healing after heartbreak, appreciating family, celebrating friendship, or carrying a meaningful relationship with you.
The goal is to create products that feel personal, relatable, and worth wearing or gifting.
Who are your products for?
Our products are made for people who want to wear, celebrate, or gift the relationships that matter to them — romantic partners, spouses, parents, children, siblings, friends, faith communities, colleagues, mentors, and other meaningful people in their lives.
Products and Sizing
What products do you offer?
Our current range includes embroidered crewnecks, hats, and DTF printed t-shirts, each built around a specific relationship phrase. We also offer workplace and group recognition pieces for organizations. Our collections change as new drops are introduced, so availability may vary.
Are your designs embroidered?
Yes — our signature pieces are embroidered in-house, so the phrase becomes part of the garment rather than a printed decoration.
How do I choose the correct size?
Use the size guide on our Size Guide page, and compare the garment measurements with an item you already own for the most reliable fit. If you prefer a relaxed or oversized look, you may want to size up depending on the piece.
Will garment colours look exactly the same as they do on my screen?
We do our best to display product colours accurately, but colours may appear slightly different depending on your screen settings, lighting, garment material, and production batch.
Ordering
How do I place an order?
Select the product, size, and quantity, then add the item to your cart. Review your order carefully before completing checkout.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We’ll try to accommodate the request, but changes or cancellations can’t be guaranteed once an order has entered production or shipping.
Can I send an order directly to someone as a gift?
Yes — you can enter the recipient’s delivery address during checkout.
Will I receive an order confirmation?
Yes, a confirmation is sent to the email address you enter at checkout. If you don’t see it, check your spam or junk folder.
I entered the wrong shipping address. What should I do?
Contact us immediately with the correct address and your order number. We’ll try to update it before fulfillment, but changes can’t be guaranteed once an order has entered production or shipping.
Personalization and Custom Orders
Can I personalize a product?
Personalization is available only on products that display a customization option at checkout. Please double-check any names, dates, or spelling carefully before placing your order.
Can I request a completely custom design?
Custom design availability depends on the product, quantity, and current production capacity. Contact us with your idea, preferred product, quantity, and deadline, and we’ll let you know what’s possible.
Can I return a personalized product?
Personalized or made-to-order products are final sale once production has started, unless the item arrives damaged, defective, or different from what you ordered. See our Refund Policy for full details.
Shipping and Delivery
Where do you ship?
We ship orders worldwide to countries and regions supported at checkout. If your country or region doesn’t appear at checkout, we may not currently be able to ship there — see our Shipping Policy for details.
How long does delivery take?
Most orders are processed within 3–5 business days. Once shipped, estimated delivery is generally 5–10 business days within Canada, 7–14 business days to the United States, and 10–30 business days internationally. These are estimates, not guarantees — see our Shipping Policy for details.
How much does shipping cost?
Shipping is calculated at checkout based on your order, destination, and shipping method. Orders over $150 CAD qualify for free shipping.
How can I track my order?
You’ll receive tracking information by email once your order ships. For international orders, tracking updates may be delayed while the package crosses borders or clears customs.
Why has my tracking information not updated?
Tracking updates can take time to appear after a shipping label is created, and carriers may experience scanning delays in transit, especially for international orders. Allow a reasonable period before reaching out — we’re happy to help if it’s been a while.
Will I have to pay customs duties or import taxes?
International orders may be subject to duties, taxes, customs fees, brokerage fees, or other import charges from the destination country. These are not included in our product or shipping prices and are the customer’s responsibility. See our Shipping Policy for details.
What happens if my package is delayed?
Carrier delays can happen because of weather, customs processing, high shipping volumes, or other circumstances outside our control. Check your tracking information first, and contact us if you need extra help.
What should I do if my package appears lost?
If your package is marked as delivered but you haven’t received it, please contact us within 7 days of the delivery scan with your order number and tracking details so we can look into it.
Returns, Exchanges, and Order Issues
What is your return and exchange policy?
Eligibility depends on the product, order type, and reason for the request. See our full Refund Policy for eligibility, timelines, and instructions.
What should I do if my order arrives damaged, defective, or incorrect?
Contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the item (and packaging, if relevant). We’ll review it and let you know the next steps.
Can I exchange an item for a different size?
For standard, non-custom products, we may accept a size exchange within 14 days of delivery if the item is unworn, unwashed, and in original condition. You’re responsible for return shipping costs unless the exchange is due to our error. See our Refund Policy for full details.
Are shipping charges refundable?
Original and return shipping charges are non-refundable unless the return is due to our error or a confirmed defect. See our Refund Policy for details.
When will I receive my refund?
Approved refunds are issued to your original payment method. Processing time can also depend on your bank or payment provider — see our Refund Policy for details.
Corporate, Group, and Workplace Orders
Do you offer corporate or group orders?
Yes. We work with businesses, teams, and organizations on workplace relationship recognition — pieces centred on appreciation, milestones, leadership, and belonging, not generic promotional merchandise.
Do you offer bulk pricing?
Bulk pricing may be available depending on the product, quantity, and timeline. Request a quote and we’ll get back to you.
What information should I include when requesting a quote?
Include the occasion, product type, quantity, needed-by date, and any phrase or design ideas you have — our corporate quote form will walk you through the rest.
Can you help with workplace recognition or employee appreciation orders?
Yes — we help organizations create pieces for employee appreciation, leadership recognition, mentorship, and service milestones. Learn more here.
Account and Contact Support
Do I need an account to place an order?
You can check out directly from your cart. Creating an account can make it easier to review past orders and manage your information.
How do I access my account?
Use the account icon in the site header, or the My Account link.
How can I contact Evercarved?
Reach us through our Contact Us page, or email us directly at hello@evercarved.com.
I still need help. What should I do?
Please contact us and include your order number, if applicable, along with a clear description of what you need help with. We’ll review your message and respond as soon as possible.